How Search Homes India handles data with clarity and care

Who this policy applies to

This Privacy Policy applies to visitors, registered users, property owners, agents, builders, applicants, and anyone who uses Search Homes India websites, mobile interfaces, forms, dashboards, or communication channels.

By accessing or using Search Homes India, you agree that we may process your information in line with this policy and applicable Indian law.

Information we collect

We collect information that you provide directly, information generated through use of the platform, and limited technical information required to keep the platform stable and secure.

• Account and profile details such as name, mobile number, email address, password credentials, business name, GSTIN, Aadhaar details where submitted, address details, and profile preferences.
• Property listing information such as project name, category, property type, location, pricing, description, amenity data, media uploads, floor plans, master plans, and listing contact details.
• Lead and enquiry information such as name, phone, email, message, project name, IP address, listing owner mapping, and CRM delivery metadata.
• Career information such as department, job title, applicant message, verified contact details, and resume uploads when you apply for a role.
• Technical information such as browser type, pages visited, referral data, approximate location indicators, device data, and cookies required for login, analytics, and session continuity.

How we use your information

We use information to operate the platform, route enquiries correctly, secure accounts, support customer service, improve discovery, and comply with business and legal obligations.

• To create and manage your account and dashboard.
• To publish, update, edit, and deactivate property listings.
• To route property leads to the correct owner, admin team, CRM workflow, or support channel.
• To send OTPs, service alerts, lead notifications, and essential account or application updates through email, SMS, or WhatsApp where relevant.
• To review career applications and notify HR of new applications.
• To detect misuse, fraud, duplicate activity, unauthorized uploads, or suspicious login attempts.
• To improve search, recommendation quality, location routing, homepage content, and overall product performance.

When we share data

We do not sell personal information. We only share information where it is required to operate the service or complete the action you initiated.

• With the relevant property owner or Search Homes India team when you submit a lead or callback request.
• With CRM, messaging, email, storage, analytics, hosting, or support providers engaged to run the platform.
• With legal, regulatory, audit, or law-enforcement authorities where disclosure is required by law or to protect our platform, users, or business operations.
• Within Search Homes India teams on a need-to-know basis for customer support, listing moderation, finance, HR, product operations, or fraud prevention.

Cookies, analytics, and device data

Search Homes India uses cookies and similar technologies to keep sessions active, remember preferences, measure traffic, improve performance, and understand which pages or campaigns are being used.

You may disable non-essential browser storage through your browser settings, but some login, search, comparison, or preference features may not work correctly if you do so.

Data retention

We retain information for as long as it is required to operate the service, maintain records, resolve disputes, prevent abuse, comply with legal obligations, or support analytics and business continuity.

We may retain limited logs, lead records, or audit references even after account or listing deactivation where that is necessary for fraud prevention, dispute resolution, finance, or compliance.

Your choices and controls

You may request profile corrections, listing updates, enquiry clarifications, or account assistance by contacting us. Some verified data points, such as mobile number or email, may be restricted from casual editing in order to protect lead routing and account security.

You may also request deletion or deactivation of specific content, subject to legal, audit, fraud-prevention, or contractual retention requirements.

Security and storage

We use reasonable technical and operational safeguards to protect platform data, but no online system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and for using accurate, lawful information when submitting content.

Media files, documents, resumes, and property images may be stored through trusted storage providers used by Search Homes India to support secure access, delivery, and record management.

Children and sensitive use cases

Search Homes India is intended for adults and business users. It is not directed to children. Please do not submit information on behalf of another person unless you are authorized to do so.

If you believe information has been submitted in error or without authority, please contact us so we can review and respond appropriately.

Policy updates

We may revise this Privacy Policy from time to time to reflect platform changes, legal requirements, operational upgrades, or product expansion. The latest version published on this page will govern current use.

If the change is material, we may communicate it through the website, email, dashboard notice, or another reasonable channel.